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Salesforce Plat-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.
Topic 2
  • Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.
Topic 3
  • Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.
Topic 4
  • App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.
Topic 5
  • Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.

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Salesforce Certified Platform App Builder Sample Questions (Q210-Q215):

NEW QUESTION # 210
An app builder is creating a custom object called Testimonial__c and wants toconnect Testimonial__c records with both the submitter's Contact record and Account record. If the Account is deleted, the Testimonial__c should also be deleted. If the Contact is deleted, but the Account remains, the Testimonial__c should remain.
How should this be accomplished?

Answer: A

Explanation:
To connect Testimonial__c records with both the submitter's Contact record and Account record, an app builder should create a master-detail relationship from Testimonial__c to Account and a lookup relationship from Testimonial__c to Contact. A master-detail relationship creates a parent-child relationship between two objects and allows for roll-up summary fields, sharing settings, and cascading actions. A lookup relationship creates a loose association between two objects and allows users to relate records from one object to another. Source


NEW QUESTION # 211
Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each process on the Case object. The customer support team should be unable to create new cases with the Bronze record type.
How should this requirement be met?

Answer: C

Explanation:
The solution that should meet this requirement is updating the support team profile to remove the Bronze record type. This way, the support team users will not be able to create new cases with the Bronze record type, as it will not appear in their record type selection list. Option A is incorrect because updating the organization-wide defaults to private for Case does not affect the record type availability, but rather the record access level. Option C is incorrect because creating permission set group for Case that includes Platinum and Diamond record types does not prevent the support team users from creating new cases with the Bronze record type, as they may still have access to it through their profile. Option D is incorrect because making the record type hidden to support users and updating sharing roles to private does not prevent the support team users from creating new cases with the Bronze record type, as they may still have access to it through their profile.


NEW QUESTION # 212
Universal Because of the small screen, they currently have to scroll down the page to view the information for an account based on criteria about the related contact.
Which solution should an app builder use to fulfill this requirement?

Answer: B

Explanation:
Reference:
Salesforce Help - Dynamic Forms


NEW QUESTION # 213
A customer service representative at a call center wants to be able to collect information from customers using a series of question prompts.
What should an app builder use to accomplish this?

Answer: D

Explanation:
For a customer service representative to collect information through a series of question prompts:
B . Flow. Salesforce Flows allow for the creation of guided interactions that can prompt users for information in a step-by-step manner.
Steps to create a flow for this purpose:
Navigate to Setup → Flows.
Click on 'New Flow' and select a Screen Flow to interactively prompt users.
Design the flow with Screen elements for each question.
Add logic to process responses as necessary.
Save and activate the flow.
Embed or link the flow in a relevant location accessible to the service representative, such as on a record page or in the utility bar.
Flows provide a flexible and powerful way to interactively gather and process customer data in real time.
For detailed guidance on creating Flows, see Salesforce's Flow Builder documentation.


NEW QUESTION # 214
An app builder wants to streamline the user experience by reflecting summarized calculations of Specific fields on various objects. Which three field types can be used in roll-up summary fields to accomplish this? Choose 3 answers

Answer: A,B,E

Explanation:
The correct answers are C. Currency, D. Date, and E. Percent.
Salesforce roll-up summary fields support different field types depending on the summary operation. For SUM, Salesforce supports number, currency, and percent fields. For MIN and MAX, Salesforce supports number, currency, percent, date, and date/time fields. Therefore, from the options given, Currency, Date, and Percent are valid field types for roll-up summary calculations.
Checkbox is not a supported field type for roll-up summary aggregation. Time is not the intended supported option in this exam context.


NEW QUESTION # 215
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